Shipping policy
At HushPaws, we’re committed to getting your order to you as quickly and safely as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated shipping times vary depending on your location and the product ordered.
Typical delivery estimates:
- Australia: 7–15 business days
- United States: 7–15 business days
- United Kingdom: 7–15 business days
- Canada: 8–18 business days
- Europe: 7–18 business days
- Other international locations: 10–25 business days
Please note that these are estimated delivery times and may vary due to customs, carrier delays, or high shipping volumes.
Shipping Costs
Shipping costs are calculated at checkout unless stated otherwise during promotions or free shipping offers.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Please allow a few days for tracking updates to appear after dispatch.
Multiple Packages
Some orders may arrive in separate packages depending on product availability and warehouse locations.
Delays
While we do our best to ensure timely delivery, HushPaws is not responsible for delays caused by:
- Customs processing
- Postal disruptions
- Carrier delays
- Weather or natural events
- Incorrect shipping information provided at checkout
Incorrect Address Information
Customers are responsible for ensuring shipping details are correct before placing an order.
If an incorrect address is entered, please contact us as soon as possible at [your email here].
Lost or Stolen Packages
HushPaws is not responsible for lost or stolen packages marked as delivered by the shipping carrier. However, we’ll always do our best to help resolve any shipping issues.